(573) 341-3020
304 N Bishop Ave, Rolla, MO 65401

RETURNS & EXCHANGES

All instrument orders are eligible for a 48 hour approval period. Should a buyer wish to return or exchange an order, Merle's Music must be notified within the 48 hour approval period by calling (573) 341-3020 to initiate the return or exchange process.  

  • Items must be returned in the condition they were received, including all accessories, documentation, and packaging materials
     
  • Items must be return shipped in the original box. 
     
  • Items must be shipped using a shipping method with tracking, such as UPS ground or FedEx.
     
  • All returns are subject to a 10% restocking fee and condition evaluation.
     
  • Shipping, handling, and insurance fees are nonrefundable.
     
  • Once we've received your return and performed a condition evaluation, it can take 2-3 business days for the credit card issuer to post the credit.
     
  • Please send returns to:

  Merle's Music

304 N. Bishop Ave. 

Rolla, MO 65401

 

If you have any additional questions regarding returns and exchanges, please give us a call at (573) 341-3020 during business hours (Mon-Fri 9am-6pm, Sat 9am-4pm, CST). during business hours (Mon-Fri 9am-6pm, Sat 9am-4pm, CST).

 
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